Return & Exchange

EXCHANGE AND RETURN POLICY

General Conditions
We use cutting-edge technology for the manufacturing and distribution of our products, prioritizing quality and customer satisfaction. Out of respect and to maintain the credibility earned with our consumers, the company has created an exchange, return, and regret policy in accordance with the Consumer Protection Code.
Article 49 of the CDC (Brazilian Consumer Protection Code):
“The consumer may cancel the contract within 7 days from the date of receipt of the product or service, whenever the supply of products and services occurs outside the commercial establishment, especially by phone or at home.”

EXCHANGE, RETURN, AND REGRET POLICY

Cancellation or regret applies only when the purchase is made outside the commercial establishment. In this case, the consumer must express their intention to cancel the purchase within 7 (seven) calendar days from the date of receipt of the product. If the deadline is not respected, the right to cancel will be forfeited.
For product returns, the item must be in excellent condition, with no signs of improper use or physical damage (e.g., dents, scratches, oxidation, alteration of the purchased item, burnt components, use of non-authentic accessories). Remember: It is mandatory to return the product in its original packaging. Returns will only be accepted for any reason if the product packaging is returned undamaged.
Exchanges are subject to product availability in stock. If the product is out of stock, you may choose one of the following alternatives:

Choose another product, paying or receiving the difference in value, if applicable; or receive a refund of the amount paid. Additionally, the customer may opt for store credit to be used in future purchases.
Cancellation must be communicated via email, and our team will guide you on how to proceed.
After receiving the respective product(s) at our address, we will analyze the item(s). If it meets the return criteria, we will contact you to resolve the issue.
The refunded amount refers to the amount paid for the returned product(s), considering any discounts or promotions active on the website.
Example: If you purchased the promotion “Buy three, get two” and paid R $479.70 f o r t h e p r o d u c t s, a n d w i t h i n 7 d a y s y o u d e c i d e t o c a n c e l t h e p r o m o t i o n, t h e c a l c u l a t i o n i s a s f o l l o w s : A m o u n t p a i d : R$ 479.70 for 3 products
Unit price of the product: R $159.90 I f y o u r e t u r n 4 u n i t s, t h e r e f u n d a m o u n t w i l l b e : R$ 479.70 - R $159.90 = R$ 319.80 refund amount
Refunds will be issued, in full or in part, using the same payment method chosen for the purchase:
Credit Card: The card issuer will be notified, and the refund will be processed according to the issuer's policy. The timing and procedure for the refund depend on the card issuer's policy and may appear on the next or subsequent statement.
Bank Slip: If the payment has not yet been made, the slip can be disregarded, and its cancellation requested by customer service. However, if the slip has already been paid, the refund will be issued via bank deposit within 15 business days after the request, either to the buyer's checking account (15-day period) or savings account (15-day period), which must be under the buyer's name.
A fee of R$5.00 will be charged for each refund processed via bank transfer (TED).
For more information, contact customer service.
You must include your bank details in the email, such as account number, branch, bank, CPF, and full name of the account holder, to expedite the process.
Attention: We are not obligated to process exchange or return requests for any product returned without prior communication to customer service, outside the deadline, or with missing items/accessories.
Note: In case of purchase cancellation after the invoice has been issued, contact customer service via email and then refuse delivery of the product. After the product is returned to our Distribution Center, we will process the refund using the same payment method and for the total amount paid for the purchase.
Remember: No return made without the company's authorization will be considered. Therefore, no product received by our logistics will be returned, nor will the customer receive a refund.

DEFECT POLICY

If the purchased product is defective, it will be repaired or replaced with an identical item as described on the invoice, under the following conditions:
Within 07 (seven) days from the delivery date, contact our Customer Service Channel via email with the subject: “Defective product.”
After 7 days (from receipt), contact the Customer Service Center for further information and instructions.
We request that you send a photo of the defective/incorrect product in advance so our team can analyze your case and expedite the process.
Products with burnt/stuck/modified/improperly handled food will not be accepted.
After receiving the email, we will contact the customer to inform them of the next steps.
The process for returning defective products follows the company's internal procedures.
Will I have to pay for the first exchange or return?
Exchanges requested within 7 days of receipt must contact the company's customer service for further information.
If you are outside the 7-day period after receiving the product, you will be responsible for the shipping costs related to the exchange.

Country/region

Return & Exchange