Shipping policy

Shipping and Delivery Time

Delivery times vary by region but typically range between 20 to 90 days after payment confirmation. All orders shipped with tracking include a monitoring code. If tracking is not available on our website, you can check your order status using the carrier’s official tracking system.

Tracking codes are sent within 12 business days after purchase. If your order is lost or exceeds the maximum delivery period (90 days after payment confirmation), we guarantee a full refund.

Delivery times depend on postal service efficiency and customs processing, averaging 35 to 45 days, with a final deadline of up to 90 business days.

Our Policies

If your order exceeds the estimated delivery time, we recommend first contacting your local postal service for updates. If they have no record of your shipment, please contact us immediately so we can investigate with our suppliers. Once a shipping issue is confirmed, we will process a full refund.

Ensure your shipping address is correct and accessible. After 3 failed delivery attempts, your package will be held at a nearby postal facility for pickup. Storage fees may apply if the order is not collected within 7 calendar days, with costs varying by package size/weight.